1 reviews | Active since Jun 2011
i was called about registering my DSTV as a debit order. this person also told me that the amount for registering a debit order would be R749 and this was the only reason i accepted the offer, after asking him if he has my bank details he rep**** yes and it was with Capitec bank. i received a sms from DSTV stating that my debit order was rejected, the problem was that it was on a old Nedbank account! After phonong DSTV and asking about this, they said they have the wrong bank details. I then asked what the amount will be and was told R899? I then told them the story and when i received the call. I then told them to listen to the recordings of the call that was made, i even gave them the number that i was phoned from. I was told that they would phone me back which didn't happen for a week! I then phoned DSTV again and asked the speak to a superior which was Michelle. She said she would look into this and get back to me, another week has passed without a call! I then phoned again today and the amount on the automated voice was over a R1000??? This lady Lerato said she would send a mail to Michelle to phone me which i guarentee you won't happen!!@!
PLEASE HELP
Dear Jaco,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Jaco,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Jaco,
On your DStv account we are unable to trace a call were you contacted regarding an offer. Please confirm the time and date and the contact number that called you so that we can escalate further for an investigation.
Currently our records indicate we have escalated to the Premium 24 department to contact you regarding the Premium 24 reduced subscription contract. They will contact you telephonically and give more information.
The monthly subscription is unfortunately, still R899.00 as there is no offer or any contract in place on the account. The account was short paid as we only received the payment of R779.00 and there is a balance of R120.00 due for payment.
The method of payment is cash, but the last reflecting debit order details are Nedbank details.
To update the details and ensure the account runs on debit order send an email to *** . Kindly attach your ID copy and bank statement.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards,
Edward
DStv Hello Peter Team.
Best regards,
Dear Jaco,
On your DStv account we are unable to trace a call were you contacted regarding an offer. Please confirm the time and date and the contact number that called you so that we can escalate further for an investigation.
Currently our records indicate we have escalated to the Premium 24 department to contact you regarding the Premium 24 reduced subscription contract. They will contact you telephonically and give more information.
The monthly subscription is unfortunately, still R899.00 as there is no offer or any contract in place on the account. The account was short paid as we only received the payment of R779.00 and there is a balance of R120.00 due for payment.
The method of payment is cash, but the last reflecting debit order details are Nedbank details.
To update the details and ensure the account runs on debit order send an email to *** . Kindly attach your ID copy and bank statement.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards,
Edward
DStv Hello Peter Team.
Best regards,
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