FM
Floyd M
1 reviews | Active since Mar 2009
06 Oct 2021, 12:19
Wrong smart card activated
I used to have more than 1 smart card and currently only use smart card ***. Last month I have paid for only this smart card. Today I made a payment and I was told that I have paid for a smart card that is no longer active. I have also cancelled showmax and now I being told that it is still active. Please note if this issue is not resolved within a hour I will escalate to ICASA. Now I have been on the phone for the past 1 hour. I have been transferred to the cancellation department, of which I don't understand why should I cancel a smart card that I have already cancelled.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
06 Oct 2021, 15:10Hi Floyd,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Oct 2021, 15:10
Official
Hi Floyd,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Oct 2021, 19:40Hi Floyd,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** with a *** and could not get hold of you.
We also noticed that your query was attended to by the contact centre and incorrect smartcard was cancelled and account reconciled.
The system reflects that an amount of R630.75 is due on 31 October 2021.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** with a *** and could not get hold of you.
We also noticed that your query was attended to by the contact centre and incorrect smartcard was cancelled and account reconciled.
The system reflects that an amount of R630.75 is due on 31 October 2021.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Oct 2021, 19:40
Official
Hi Floyd,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** with a *** and could not get hold of you.
We also noticed that your query was attended to by the contact centre and incorrect smartcard was cancelled and account reconciled.
The system reflects that an amount of R630.75 is due on 31 October 2021.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** with a *** and could not get hold of you.
We also noticed that your query was attended to by the contact centre and incorrect smartcard was cancelled and account reconciled.
The system reflects that an amount of R630.75 is due on 31 October 2021.
Kind Regards,
DStv: Hello Peter Team
Best regards,