Wrong Service disconnection

I am up to date with my dstv monthly premiums and my last payment was on the 2nd April 2022.On the 7th April my services were disconnected. I called multichoice to report (spoke to Malik Ishmael)but I got cut off as I waited on the line for more than 15 minutes. On Friday the 8th I called again (spoke to Bianca) and she said they allocated the payment and would re-connect me in the next 3 hours. 8 hours later still disconnected .I then called again in the evening (spoke to Bianca again)and I was reconnected after a long wait on the phone.

2 days later Monday morning I am disconnected again and I am told by their consultant Odwa that I added a new decoder (when i called Malik on the 7th) which I have idea of. Multichoice has a very poor service