WRONG SERIAL NO ON DECODER

My experience has been **********. A sales agent called us to sell us an explorer decoder. We then agreed and upon delivery they delivered a wrong decoder with a someone else's serial number. Now we made several enquiries for them to send the correct decoder but DSTV ALONG WITH ON AIR HAVE FAILED DISMALLY. The first told us about 24-48 working hours which passed with no feedback. I then enquired again and they told me about 7-14 working days. The service is pathetic and disgusting , and their agents are *********** and clueless. I would like a manager or supervisor contact me as soon as possible. If this is not sorted by Friday - 16/08/24 we have no choice than to cancel and there wont any cancellation fee billed for number 1. A service that ws not provided - 9 WE COULD NOT ACTIVATE THE DECODER BECUASE IT HAD SOMEONE ELSE'S SERIAL NUMBER - THEREFORE IT HAS NEVER WORKED. 2. WE HAVE BEEN ENQUIRING AND NO ONE IS GETTING BACK TO US.

THIS IS THE WORST SERVICE AND WE ARE CANCELLATION DSTV AS A WHOLE . AFTER 18 YAERS THIS IS HOW WE GET TREATED. NO LOYALTY AT ALL.