HM
Hazel M
1 reviews | Active since Aug 2015
03 May 2018, 11:01
Wrong Premium Debited
Your consultant needs to educate and inform customers about the price-lock. I signed up for the explorer @ R89 per month, I advised that my normal subscription will continue to be paid cash which is the R410 . To my surprise I have been billed R669 What is this for?
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
03 May 2018, 11:04Dear Hazel
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 May 2018, 11:04
Official
Dear Hazel
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
HM
Hazel M's updateReviewer Update
03 May 2018, 11:32I have just contacted your offices . Please follow up on REF. ********** 3-I161. May I have someone contact me urgently .
HM
Hazel M's update03 May 2018, 11:32
Reviewer Update
I have just contacted your offices . Please follow up on REF. ********** 3-I161. May I have someone contact me urgently .
HM
Hazel M's updateReviewer Update
03 May 2018, 15:01Can I please have feedback on this???
HM
Hazel M's update03 May 2018, 15:01
Reviewer Update
Can I please have feedback on this???
DStv (MultiChoice)'s replyOfficial
03 May 2018, 18:39Dear Hazel,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
The account can only have one method of payment, its either debit order or cash payment, we cannot have two methods of payment for the same account. When we switched the method of payment to debit order all services on account go off the debit order loaded. One for the requirements for Price Lock is that the account is paid by debit order to eliminate billing problems that may arise.
The monthly subscription on the account will include the Price Lock package, and the services active on the account.
The total debit order is for R564.00.
R89.00 Price Lock package.
R385.00 for the DStv Compact package.
R90.00 Access fee for the PVR functions of the Explora decoder.
We sincerely apologise for any inconvenience that may have been caused.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards,
Edward.
DStv Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 May 2018, 18:39
Official
Dear Hazel,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
The account can only have one method of payment, its either debit order or cash payment, we cannot have two methods of payment for the same account. When we switched the method of payment to debit order all services on account go off the debit order loaded. One for the requirements for Price Lock is that the account is paid by debit order to eliminate billing problems that may arise.
The monthly subscription on the account will include the Price Lock package, and the services active on the account.
The total debit order is for R564.00.
R89.00 Price Lock package.
R385.00 for the DStv Compact package.
R90.00 Access fee for the PVR functions of the Explora decoder.
We sincerely apologise for any inconvenience that may have been caused.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards,
Edward.
DStv Hello Peter Team
Best regards,