Wrong Payment Amount given by the DSTV WhatsApp automotive system

Dstv is s **** especially with the Dstv WhatsApp automotive system that gives wrong due amount to pay and after paying the Dstv is still not connected and when I called I was told there is still an outstanding amount and can't be connected. I also discovered I had an insurance deducted which I don't remember taking. I have been on long calls with Dstv calling with my airtime but still have not been assisted. I changed payment date but I am told I didn't. The way dstv is treating customers is bad. I am not happy at all and annoyed. If multichoice continue not treating customers properly I am sad to say there will be alot of customers lost going forward. Your WhatsApp automative should make sure to state the correct amount to pay with a proper breakdown.