Wrong package with Explorer premium instead of compact

<p>Customer number ********** </p> <p>The 15th of March I received my Explorer that shows premium on it. I told the accredited installer that I app**** for the compact because I can afford it and were never on premium. He told the customer representative that he gonna switch me on and a representative of the technical department will phone me to short it out in the next 2 days. Nothing happened so I send emails ********** , ********** , ********** and phone again with reference ********** -i99, I'm still waiting </p>