Wrong Package Delivered - No Feedback

<p>I sent an SMS to Price Lock last week friday and someone called me and sold me the Explorar Package - we agreed on the terms and conditions and on Monday the 1st August 2016, I received the package and was too excited.</p> <p> </p> <p>When i get home i immediately installed it but there was no picture on all the channels except the information channel 100. I called their callcentre and the other lady said she cannot be able to assist me because the Explorar was not loaded on their system under my name and she referred me to the department that deals with Price Lock packages and the lady who answered the phone told me that the machine delivered to me was Incorrect and should be collected back from me. I was upset as I spent more than R60.00 of airtime trying to sort out their mess and when i demanded to speak to the Supervisor - the lady kept me holding until my airtime was finished.</p> <p> </p> <p>I went to their page on facebook and even inboxed them after being prompted to do so - they rep**** and said they will escalate last night. I called again this morning to speak to a friendly lady who also said they will need to escalate.</p> <p> </p> <p>My problem is I am sitting here with a package and waiting for my phone to ring or someone to call me and give me feedback at least - no one is calling me. To think that I have been their Premium Customer for years and I get this type of service from them - I am even thinking of downgrading my subscription because unfortunately they are not competing with anyone - maybe that is why we get this appalling service.</p> <p> </p> <p>Upset</p> <p> </p> <p>frans</p>