Wrong package activated without my request

Hi, my account number is ***2. On May 23, 2024, I called the DSTV call center and requested that they switch on my account because I was back. I told them that I had already paid R160.00. and that was the package I had been using for the past 2 years. To my surprise, I was disconnected on June 16, 2024, and I paid R160.00 on June 14, 2024. I called the DSTV call center on June 18, 2024, around 16:31 to ask what the problem was and was told I did not pay. They then said they saw that I had paid, but there was an outstanding amount. I asked the lady who was assisting where the outstanding amount came from. Then I was told that they activated the PVR, which I was not aware of because I paid R160.00. so, the lady activated PVR without my knowledge or my request. Then they said they would investigate the matter, listen to the recordings, and be contacted, which did not happen. I called again on June 20, 2024, and spoke to Andisiwe, who promised me to take the matter to the supervisor, and they would call me since Andisiwe would be off on June 21, 2024, but I did not receive any calls from her supervisor. My last follow-up was the first week of July 2024. I spoke to Ntobeko and told him that I was tired of making a follow-up for DSTV to correct the mistake that was done by their employee. then requested the recording; I was told it would take time to download and they would send it to me before the end of business day and they will solve the problem. Until today, I did not receive recordings, and my problem is not solved. I'm not happy at all about the DSTV services.