Wrong order delivered but told to sort it out myself

ordered dstv accessories online.parcel arrived and the outside labelling showed my details,however the inside packages and delivery receipt belongs to another client.

Phoned the call centre last night and was told to call the courier cause there is nothing they can do.

Does the courier do packaging for multichoice?

Im left with another client parcel and my parcel is somewhere,while we paid.

Frustrated and regret ordering online,only to be told stories.

Please alert your consultants that your system allows clients to order without being registered hle.

There is a purpose for the order number,why do they force me to give them my account after giving them my order number.

Please collect your parcel and give me my money.

Will go and buy the accessories inside the shop because online has consequences and the consumer get to suffer