Wrong listing on credit bureau

They listed me on credit bureau for wifi router which they failed to deliver and suspended my viewing. After struggling to get my name cleared I was asked to pay R670 for reconnection after paying the R670 I got an error code 16-0 which their service center cannot clear for over 7 days.

I still cannot view any channels but only channel 100 even after paying the R670.

I asked to swop the decoder and was told they couldn't swop because it might be the technical account error and not the decoder.

They promised that they have escalated the query to their back office on the 2 June 2023 and that the matter will be resolved within 24 hours but nothing has happened till to date 5 June 2023

I will like assistance from your lawyers so I may file a formal law suit for the wrong listing on my name and would also want them to pay back all the money that I wasted on them thus far.