wrong information on my ITC profile

<p>i contacted multichoice on 03/10/2016 regarding negative information on my ITC profile which shows an amount of R1363 that i owe to multichoice. Multichoice then responded back to me on 05/10/2016 confirming that there is no amount i am owing to them and that this was merely an error on their side. they confirmed that this issue would be sorted out within 7 working days from date of response. It has now gone past 7 working days and this negative information is still not removed on my name. I called the multichoice call centre this morning asking to be transferred to a department that deals with this only to be told that they cannot put me through as there is no direct number to that department. i already sent an email to this department on Friday wanting to find out what the hold up is and no one has responded back to me. This is really frustrating and a huge inconvinience to me.</p>