Wrong information given and no customer service

<p>I called in on the 2de of July 2016 to down grade my package which was on my payment date.The lady that assisted me was PHEMELO MOTAUNG said i cannot down grade because its on my payment date,I then told her i will not be able to pay the R345.00 Due to personal reasons,She explained she cannot assist me and then said i can pay the half and then the other half by the 15th of July 2016. I then said ok i paid the R173.00 and on the 05th of July the dstv has been disconnected, I called multichoice and the lady said that it was wrong information given??? now the dstv is off i paid the R175.00 so now they want me to down grade,when i asked for this service i could not have it.The call referance was ********** /I140. So whats going to happen now?????</p>