1 reviews | Active since Nov 2013
WRONG INFORMATION GIVEN
I hereby wish to log a complaint against a call centre agent named Phumzile Mncube. I down graded to dstv extra on Monday 25.05.15, and after that I asked her to give me the exact amount payable after the down grade. She informed me that I need to pay R476..and a few cents, I asked her if that included the functionality of the pvr, she agreed. Now I'm getting messages on the decoder of a R54 outstanding that is payable immediately. This is very disturbing as the problem came from how she calculated my amount due. <br> So why should I take responsibility for the R54 if she had an opportunity to advise me what the correct outstanding amount is.<br> I sometimes wonder if all the agents got proper training of how the system works etc, it upsets me that my account in now in debit for an amount that I was never aware of.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the billing on your account has been adjusted with the extra amount that the consultant did not advised of.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the billing on your account has been adjusted with the extra amount that the consultant did not advised of.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,