Wrong information every single time

I upgraded to premium in october for the rugby. The lady told me to phone on the 1st of November to downgrade to Compact, as I can only do that on that day and not on the website. So I phoned and she downgraded it and said everything was fine. The next day my account was suspended even when the balance on my account on the website said it was 0.00. I made a payment on the 2nd of November for R320, as I thought that will resolve it. phoned in again and the guy I spoke to said he could see I phoned in and an error was made because the lady scheduled a downgrade instead of doing it immediately. He said he fixed it, downgraded me to compact and that he is goong to waive the reconnection fee as it wasnt my error. Today my account was suspended again and when I phoned in the lady said its because I am on premium package and wasn't downgraded. She could also not see any transactions on my account, she could only see a payment I made in February. So she said I shouldve phoned prior to the 1st to downgrade and the previous two persons gave me wrong information. I must pay R75 to reconnect my services. Which I did, because she said she is honest now and its the only option. I am so annoyed!