WRONG INFORMATION AND INCORRECT ADVICE RECEIVED

DECODER ALMOST 1 YEAR OLD. STRUGGLING TO CHANGE CHANNELS. CHANNELS TAKES 1-2 MINUTES TO CHANGE. SOMETIMES IT GETS STUCK ON 1 CHANNEL AND THEN IT DOESN'T WANT TO MOVE TO THE NEXT CHANNEL-IT FREEZES. TOOK THE DECODER TO MULTICHOICE-BENONI BRANCH ON THE 31ST OF OCTOBER 2015, LADY TOLD ME THERE IS NOTHING WRONG, I MUST CHECK THE SIGNAL AT HOME, SIGNAL MUSNT BE BELOW 70%. NOTHING WAS WRONG WITH THE SIGNAL - IT WAS 78% BUT I A STILL CAN'T CHANGE CHANNELS. I FOUND OUT THAT IT CAN BE THE HARD DRIVE THAT CRASHED, BECAUSE ON GENERAL INFORMATION THERE IS A MESSAGE - \HARD DRIVE NOT ACTIVE"I NEED ASSISTANCE IN THIS REGARD. I CAN'T DRIVE 60KM TO THE NEAREST MULTICHOICE BRANCH FOR WRONG INFORMATION AND INCORRECT ADVICE."""