ZM
ZIYANDA M
1 reviews | Active since Apr 2013
22 Oct 2017, 13:58
wrong information
a month ago I was contacted by multichoice offering me a discount if I switch to debit order and agreed and i requested the payment date to be changed as well. the prorata was never explained to me and your my surprise my account was debuted with R950 instead of R750 . I contacted the call centre on 22nd Oct and spoke to Anne who kept on shifting a blame on me for changing the date. why were the charges not explained to me? my bank account is overdrawn due to this and I am going to be charged penalty fee as well. I want my money reversed and debit order changed back ASAP.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
23 Oct 2017, 08:27Dear Ziyanda
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply23 Oct 2017, 08:27
Official
Dear Ziyanda
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
23 Oct 2017, 10:27Dear Ziyanda
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agents and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic conversation, the extra amount that was charged for R135.83 was the prorata from the 16th to the 21st.
Furthermore, we confirm that your payment date is the 21st of every month and the method of payment is on cash. Next payment will be R815 due on the 21st November 2017.
Kindly note we are currently investigating the debit order discount issue, as soon as we have feedback we will be in touch.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Let us know if there is anything else that we can assist you with.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply23 Oct 2017, 10:27
Official
Dear Ziyanda
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agents and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic conversation, the extra amount that was charged for R135.83 was the prorata from the 16th to the 21st.
Furthermore, we confirm that your payment date is the 21st of every month and the method of payment is on cash. Next payment will be R815 due on the 21st November 2017.
Kindly note we are currently investigating the debit order discount issue, as soon as we have feedback we will be in touch.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Let us know if there is anything else that we can assist you with.
Kind regards
Lebogang
Best regards,