wrong information

On Friday the 17th of July I called the center to enquire on how much i was owing and I was told to pay 150 to get my service reconnected, which I did. Then my service were reconnected. Then disconnected again Saturday and I called again for reconnection which they did. Then Sunday it was disconnected again, then again I called again then the agent said she is reconnecting, it will take 15 minutes to kick in because there is a delay, and it never did. Then I called again, this time around the lady who answered then says I need to pay 235 rand to reconnect my service, but she was failing to explain her self. She kept on saying it must have been a technical error that i was told to pay 150. So now i must pay the reconnection fee twice because of the incompetency of your staff. You can retrieve that conversation,