Wrong INFO ON the Website and Bad Customer Service

Im extremely livid with Multichoice!!!I made payment in December for Jan R665. I never made payment in Feb but made a double payment in Feb on the 25th via EFT of R1390 for both Feb and March including the reconnection fee.On the website it says if u choose Multichoice from the selected beneficiarys payment will reflect in 15 mins regardless of the bank u paying from, payment was made at 3, nothing happened. Calledand spoke to a agent, I said put your Team Leader on line she came with her Team Leader who was extremely unhelpfull, his name was Abdul he said send the proof of payment to [Email Removed] it will be reconnected after 15 mins,I called again Mandla picked up& said he will reconnect it, the morning it was off again! I called and Sibusiso picked up he let me stay on hold for 10 mins till he cut the call! Andile switichd it on he said to send proof of payment to him! He also sad I was in arrears, the voice machine said I had to pay R1389 and then r1365.77 inclusive of reconnection fee. Then he tells me Im still in arrears! The FB page said I still owe R544,how is it possible cause DSTv Prem is R665 I pd InDec for Jan, Feb &March I pd R1390 including R50.