Wrong feedback and then ignored

1. So why was there a balance of R52.50 if I am just suppose to be being R35 insurance for the DSTv explora and none of the other decorders. Also keep in mind at that time my normal decoder was deactivated already or so I requested. 2. Why was that the outstanding balance on my price lock account if I made my normal payment on the 15th of Feb 2018 with an amount of R1767.45 and then there was made a inter-account transfer... That was my 2nd of Feb 2018 payment that was late. In March I did not pay anything but then on the 7th of April 2018, I made a payment of R1000 and only a R872.98 was transfered too my price lock and I still did not get an answer to where that R127.02 when to. Then on the 29th of Arpil 2018 I made a payment of R1350 which you stating was incorrect eventho I received this information from an agent whom I send proof of payment too, to reactivate my account immediately because it was disconnected since the 12th of April 2018 that means I paid subscription for a full month but I did not have access to DSTv for half of the month and I am still waiting on an accounts agents to contact me regarding the pro rata and why I have to pay if I was not watching DStv. Its also funny how your agents gave me attitude and grief when I told them that my normal decoders paydate use to be the 15th and price lock is the 2nd of each month. 3. My contract ends in Aug 2018 and this is the first time almost after 2 years I am being charged and extra R149 for subscription ha! What happen to price lock! Only pay R949 for 2 years with the DSTv Explora! Is this false adverti*****t? Hidden fees? Lies too your clients to sell a product quicker. Shocked. I have mention that my account was disconnect on the 12th of April 2018 and I only reconnected it on the 29th of April 2018. I want to know why do I need to pay for a full month if I did not watch DStv for a full month. Price lock goes into and arrears bt it never really disconnect so where is my PRO RATA!!! Pay back my money and I am not goint to make a payment that is more then R949 besides R35 insurance because my account in not in an arrears. Do you guys even known that Netflix is only +-R170 a monthbfor premium package and wifi is free almost anywhere? So Dinah before you try too aound clever but actually give me *** answers thats not relevant to what I asked. Please go either educate your agents or yourself about the DSTv price lock package before sucking an answer out of your thumb because I am actually ****ED!!! And money does not grow on a tree. I will also be taking this matted further to the Ombudsman because I known its **************** how you guys are ****ing up your clients credit bureau score by debitting way more then what you guys are suppose to and then the client need to dispute it at their bank but you do not reimburse the client for dispute fees nor insufficient debit order fees. Which have a negative effect on clients credit history when they apply for any sort of credit and getting a settlement letter or paid letter is impossible. Please get someone more competent to review this complain and revert back to make.