Wrong DSTV channels linked to my streaming

Originally had Access package then upgraded to Family package on streaming. Channels showing was not from my package. DSTV logged an error no one got back t to me. Now again i tried to fix it by upgrading to Compact as it was quite urgent. Now i was billed for 2 packaged Family and Compact and not upgraded the one. Even though i have 2 packages only 10 channels show when i login. My problem from May is still there!! So useless. I asked for a prorata refund on either the compact or family package i wsa told i bought it and cannot refund me. This is why DSTV loses customers and i used to be a premium subscriber. I am willing to keep my family package but without my refund i am not going to stay with DSTV. I want a refund for family or compact -pref compact-and one package linked to my profile so i can watch, I currently cannot watch!