IM
Itumeleng M
1 reviews | Active since Jun 2020
06 Sept 2024, 02:19
Wrong DSTV account balance
I stopped paying my subscription in April due to renovations. The decoder was reinstalled on Monday(02/09/2024). I then paid R450 not aware that the subscription for Compact has increased to R469.47. So i expected to pay the balance which is R119 (the remaining balance of R69 and R50 reconnection fee). To my surprise when i check the balance of mydstv, the balance was R207.64 then when I check yesterday it was R176 then now it is R160.74.
I contacted DSTV on livechat to question the balance but instead of being assisted the conversation was ended without me getting the answer. I got transferred to an agent who only asked for my details and never got back to me about my query. Instead, he ended the conversation. I wanted to know why I owe R207 but dstv is not interested. I also asked on X but the never rep****.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
06 Sept 2024, 07:14Hi Itumeleng,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Sept 2024, 07:14
Official
Hi Itumeleng,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Sept 2024, 18:53Hi Itumeleng,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Kindly be advised that before your services were disconnected, you had an oustanding balance of R154.27. This means that you were you supposed to make a payment of R660.74.
Pleas make a payment of R160.74 to reconnect your services.
The payment will keep changing as we're currently charging you a pro-rata till your next payment date.
Kind regards,
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Kindly be advised that before your services were disconnected, you had an oustanding balance of R154.27. This means that you were you supposed to make a payment of R660.74.
Pleas make a payment of R160.74 to reconnect your services.
The payment will keep changing as we're currently charging you a pro-rata till your next payment date.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Sept 2024, 18:53
Official
Hi Itumeleng,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Kindly be advised that before your services were disconnected, you had an oustanding balance of R154.27. This means that you were you supposed to make a payment of R660.74.
Pleas make a payment of R160.74 to reconnect your services.
The payment will keep changing as we're currently charging you a pro-rata till your next payment date.
Kind regards,
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Kindly be advised that before your services were disconnected, you had an oustanding balance of R154.27. This means that you were you supposed to make a payment of R660.74.
Pleas make a payment of R160.74 to reconnect your services.
The payment will keep changing as we're currently charging you a pro-rata till your next payment date.
Kind regards,
DStv: Hello Peter Team
Best regards,