Wrong decoder on Price Lock

Wow! If it wasn't for my Installer, I wouldn't have known that the decoder i bought on price lock isn't Explora Ultar but Explora 3B. So when i decided to take the price lock of a new decoder it was because I was told it's a Explora Ultra. *** was I given? Been 2 weeks with this decoder in my house and only installed it today. So where's the Ultra i was promised over the phone? Why give me 3B instead? Such horrible service from you guys. I'm not happy at all.