Wrong decoder delivered

On the 8th January 2021 I app**** for DStv price lock. I app**** for 2 exploras with installation and free access fee and the decoders were delivered on the 11th and installation was done on the 12th . When it's was time for the decoders to be paired with the s/c I found out that one decoder is not mine as it was not under my account and the consultant could not pair . I have been trying by all means to have the problem sorted out but it looks like nobody cares or I am been taken for a fool. Nkhensani Seweya phoned me 2 weeks back and advised me that her supervisor said they will ask the technical support team to register the wrong decoder that I have under my name . The decoder that I have belong to Vuyile in queens town and I don't know him and it means he has my decoder and maybe he is also struggling the way I am struggling because multichoice does not care about it's customers. They only interested in our money not our feelings and I took out 2 decoders to avoid conflict in my house .