wrong debit order date

It's been only a month since I subscribed to Dstv, on my first month I paid at pick n Pay as advised, then for the month end of February multi choice was supposed to debit on the 27th, as per my request which was agreed to by the consultant I spoke to when activating the Dish after installation, now on the 27th the premium was not debited then I called the call centre the same day and the lady I spoke to advised me that the amount was debited of which no notification was sent to me that the debit order went through, I explained that to the consultant, so this morning I received an sms that multi choice debit order was unsuccessful, then I thought to myself, who instructed them to debit my account on the 1st as it was supposed to be n the 27th because there us a reason why I chose the 27th and not the 1st, so can multi choice do me a favour and refund me the bank charges that I'm going to have to pay to FNB for an unpaid debit order. I really hate this, this is the first time I subscribed to this so called multi choice and already they messing up inconveniencing me.