1 reviews | Active since Nov 2014
wrong debit order amount debitted, 5 x more
On 5 may 2015 I recieved an an notification, showing R 2379.30 was debited by multichoice ***. The amount that should be debited is, extra view R 505.00 + dstv access R80.00 + decoder installment R99.00 = R 684.00. I checked my online statement and found that my products was loaded double and dstv premium was added which i dont have. I phoned dstv (still got the recording) They said they will lodge a case to the dpp and they will call me in 3 days, its now 8 days later and no respons, after the 3 rd day I also send an email with my online statement showing the double loads, still no feedback. Tried to phone them today, no help from that (got all the recordings) <br> <br> Useless service from them, discusted in the poor service, Ive tried to find an ombudsman for this, serms there aint
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,