MF
Marco F
1 reviews | Active since Jan 2016
07 Feb 2016, 17:19
Wrong Credit/Payment Info
Hi, I recently Reactivated my Multichoice Account in September 2015 after Purchasing an Explora . When I Deactivated my Account in February 2015 it was not in Arrears. My Credit Info was updated with the wrong Information. It shows that in Oct 2015 my Account was in Arrears with 60 Days. This is not the right info. Can you Please Update the Account Information as this info is wrong. The 60 Days Notice Cost me lots of Credit Score Points. Please Update my credit Info ASAP. Thanks
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DStv (MultiChoice)'s replyOfficial
15 Feb 2016, 19:54Hello FOURIE M ,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your complain to our finance department for assistance with your complain, feedback will be provided as soon as we receive information. Should you require any further assistance, please feel free contact us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your complain to our finance department for assistance with your complain, feedback will be provided as soon as we receive information. Should you require any further assistance, please feel free contact us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply15 Feb 2016, 19:54
Official
Hello FOURIE M ,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your complain to our finance department for assistance with your complain, feedback will be provided as soon as we receive information. Should you require any further assistance, please feel free contact us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your complain to our finance department for assistance with your complain, feedback will be provided as soon as we receive information. Should you require any further assistance, please feel free contact us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,