Wrong brand offer/bad service/incorrect agreement details

I'm happy with the service.

First issue: There was a black friday special which offers an Explorer decoder for 499 p/m and the term of the contract was clearly stated on the dstv website, which was 12 months. For this offer you had to send an sms to apply.

I sent the sms and I was contacted by a consultant there. The consultant and I both agreed on the 12 months contract. Then after I was asked to email my payslips, statement and ID, so that they can assess my affordability. This application process happened on the 7th of December and the consultant assured me that it is still with the special period and the closing date is the 11/12/2020.

The people from the credit department called on the 9th of December telling me that they can't find my application as I'm not registered on the system. But a week later the consultant who registered an account for me called and told me that my application was successful but how ever the term has now been changed from 12 to 24 months because they can only offer it on a 12 months period. Which was unfair to me because ofwhat she told me was totally different from what she initially agreed to and what was stated on the website.

DSTV MULTICHOICE WOULD DO ANYTHING TO GET CLIENTS BUT ONCE YOU'RE A CLIENT, THEY DON'T CARE ABOUT YOU.

Second issue: I was asked to select my debit order date and I selected 25th of each month as I am getting paid on that day. 07/01/2021 I paid R390.00 as my pro rata payment because the installation was done on the 30th of December. So I started using the account on the 30th of December.

After making the payment on 07/01/2021, I saw on the app that my debit order is due on the 15th. I called multichoice and the lady told me there's nothing they do but if I want to change my debit order date I need to pay R700 as a pro rata payment. Meaning in one month I am going to pay more than R1000 for a R499 installment.

My first time experience on the product is very poor. That's why on 702 Radio station a lot of people said they downgraded or even cancelled their subscription because of the arrogance and bad service. Because Consultants there are not willing to solve queries.