Wrong billing/Poor Service

Dear Sir/ Madam,

I am currently disconnected and could not make headway with the two consultants (Andile and Matsakane) I spoke to for over 20 minutes, respectively yesterday morning. The phone was dropped after holding for 15minutes for Andile and Matsakane after 20 minutes said she will look into the history of the latest price lock and hopefully revert by end of business day, yesterday. I am still waiting. This is on an outstanding debt of R4445.63 which was loaded without my knowledge.

On engaging with different people, Ms. Ayanda Mnguni managed to get the billing department to respond and sort out the discrepancies."Sent: Mon, Mar 13, 2017, at 14:20 Subject:Re: Payment Plan Query [#***] However, you can still reconnect your services anytime to view until your next payment date because you have a credit of R448.30 on your DSTV account.''

I then took out the second price lock which concluded at the end of May 2019 and this can be accredited to Ms. Mnguni. Not the same can be said about Ms. Faith Riba who to date has not given feedback, instead, she was very arrogant upon my visit to the Multichoice office in Randburg.

“Consumers are entitled to challenge and request proof of the accuracy of the information held by a credit bureau and [ascertain] that the correct procedure was followed before any listing,”