WRONG BILLING INFO

Good day<br> <br> Last week Thursday I called multi-choice call-centre inquiring about the debit order on my account ...I have been told that the debit order went off on the 1st of every month but I will have to go and verify with my bank.<br> <br> Friday morning i called in again and i have been advised that my account is paid...I asked the call-centre agent to cancel the debit order because they are not reliable hence they debit my account on different dates..<br> <br> NOTE: Now my dish is suspended and the application is telling me that the amount due is R389 and is due on 2001-01-01<br> <br> <br> WHY MY ACCOUNT IS SUSPENDED AND I HAVE BEEN TOLD THAT THE ACCOUNT IS PAID