Wrong billing due to incorrect account upgrade by the consultant

I called DSTV on the 6th of January 2018 to switch services as I have a holiday home, the consultant apparently didn't understand me and made an upgrade without my consent as the intention was not to upgrade but to switch services.

Following week when I return to my holiday home I realized that both decoders were on compact due to incorrect upgrade that I never authorized. I called immediately for them to correct this and I explained that I wanted the explora to be on compact and that HD PVR 2 be on Easy View but still under holiday home. When I returned to Pretoria, I realized that the Explora was off and only the HD PVR was on at my holiday home, when I called again they said its because I requested a switch . I then had explain that all I want is that the two decoders be active simultaneously. To my surprise I realsed that next invoice also included the amount of the incorrect upgrade that I never authorized.

All that I am asking for is that the bill be corrected from the date of the mistake as its not possible that I can be in two places at the same time to enjoy the benefits of Compact subscription.

My debit order date has also been changed for what reason I don't know. I will reverse the debit order if this matter is not resolved as it was never my fault.