1 reviews | Active since Mar 2015
Wrong billing Dstv multichoice
<p>I had a 20 minute call with multichoice where I was complaining about them overcharging me for 2 months. The consultant identified the problem and informed me the payment would be processed. To date I am still waiting</p>
Dear Mosa
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Best regards,
Dear Mosa
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Best regards,
Good day Mosa
Based on the findings after checking the account. Our records confirm that you called in to upgrade services from the DStv Access to the DStv Family package, this request was done. Furthermore, you had requested that the Xtraview network be cancelled due to the technical issues.
Your upgraded package was moved from the DSD 1131 to the HD4U single view decoder and you could access the picture. It was also brought to your attention that you need to pay an outstanding balance of R30.48.
· On the 23 February 2017, you called in to link Xtraview which was done.
· We received R249.48 25 February 2017 whereby we debited R35.96 (overdue balance) with the DStv Family package and R85.00 for Xtraview.
· On the 25 March 2017, we received R394.48, from this balance we debited:
R219.00 for the Family package.
R85.00 for Xtraview, account remained with a credit balance of R76.77.
· On the 28 March 2017, we received your call regarding the account status. You notified our consultant that the Xtraview network is not working and for this reason this network was cancelled and the account remained with a credit balance of R90.48. This is the only balance due to be refunded to you.
The same credit balance will remain in your DStv account and you can pay the difference on the 25 April 2017.
Kind regards
Dinah
Best regards,
Good day Mosa
Based on the findings after checking the account. Our records confirm that you called in to upgrade services from the DStv Access to the DStv Family package, this request was done. Furthermore, you had requested that the Xtraview network be cancelled due to the technical issues.
Your upgraded package was moved from the DSD 1131 to the HD4U single view decoder and you could access the picture. It was also brought to your attention that you need to pay an outstanding balance of R30.48.
· On the 23 February 2017, you called in to link Xtraview which was done.
· We received R249.48 25 February 2017 whereby we debited R35.96 (overdue balance) with the DStv Family package and R85.00 for Xtraview.
· On the 25 March 2017, we received R394.48, from this balance we debited:
R219.00 for the Family package.
R85.00 for Xtraview, account remained with a credit balance of R76.77.
· On the 28 March 2017, we received your call regarding the account status. You notified our consultant that the Xtraview network is not working and for this reason this network was cancelled and the account remained with a credit balance of R90.48. This is the only balance due to be refunded to you.
The same credit balance will remain in your DStv account and you can pay the difference on the 25 April 2017.
Kind regards
Dinah
Best regards,