1 reviews | Active since May 2013
Wrong billing/Attitude/No respect for custormers
I was billed over a R1000 wrongfully and I sent and email whereby I was sent the trace number ( ***)and then later told to send proof of the debit order then after that they disappeared on me. All the time when I phone customer service I am told they cannot see what I am talking about on the system and there is no one I can speak to besides them who can only escalate my case. I sent my complaint last month already, to date no feedback from them.<br> <br> Multichoice does not take its customers serious, I know I am a drop in an ocean for them but they frustrated my budget and to them I am not urgent nor important enough. <br> <br> I am very unhappy unfortunately I still have to deal with them for a very long time to make my kids happy with cartoons.<br> <br>
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the Billing and Finance so that they can allocate the amount paid, we will contact contact you directly when we have feedback. Please do not hesitate to use any of our touchpoints below to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the Billing and Finance so that they can allocate the amount paid, we will contact contact you directly when we have feedback. Please do not hesitate to use any of our touchpoints below to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile