1 reviews | Active since Oct 2017
Wrong billing and incorrect info from call centre
Good day,
Multichoice has the most *********** call centre. My husband phoned them on Friday 29 September. The person told him to pay R 190.00 which will be for viewing from 29 sep to 9 Oct. He paid R200 and our dstv was switched on. This morning (4 October ) our dstv was switched off. He phoned them and according to the lady he needs to pay R550!!!!! I immediately went onto dstv self service and there my statement says that R239 is due on the 9th of October? ???? How can a major company like them be so uninformed?? We have enquired about the price lock for compact a few times now and everytime a consultant phones us our account is in arrears then according to my statement our account is paid up.
This has been the worst service from them.
Thank you Charlene
Dear Charlene
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Charlene
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Charlene
Thank you for bringing the matter to our attention.
We tried contacting you at 12h58 to no avail.
Kindly note we have listened to the call for the 29th September and can confirm that your Husband was given the correct amount to pay to reconnect your services which is R390.
He was further advised that the amount will cover your viewing until the 9th October then on the 10th October your monthly subscription will be due for an amount of R365.
With that being said, please note you will need to pay R592.75 to be able to reconnect your services and the amount will cover your viewing until the 9th November 2017.
Thank you for your continuous support.
Let us know if there is anything else that we can assist you with.
Kind regards
Lebogang
Best regards,
Dear Charlene
Thank you for bringing the matter to our attention.
We tried contacting you at 12h58 to no avail.
Kindly note we have listened to the call for the 29th September and can confirm that your Husband was given the correct amount to pay to reconnect your services which is R390.
He was further advised that the amount will cover your viewing until the 9th October then on the 10th October your monthly subscription will be due for an amount of R365.
With that being said, please note you will need to pay R592.75 to be able to reconnect your services and the amount will cover your viewing until the 9th November 2017.
Thank you for your continuous support.
Let us know if there is anything else that we can assist you with.
Kind regards
Lebogang
Best regards,