CN
Chrizelda N
1 reviews | Active since Sept 2017
04 Jan 2018, 14:45
wrong billing amounts
i got my dstv price lock in october 2017. i have to pay R959 pm and my debit order went off for an amount of R1200. when december came. they tried deducting R1800 went into my dstv now app and saw i have credit for R632 now all the sudden im due for the amount of R2800. this is bull****. im very unhappy about the dstv pricelock
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Replies (2)
DStv (MultiChoice)'s replyOfficial
04 Jan 2018, 15:55Dear Chrizelda
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply04 Jan 2018, 15:55
Official
Dear Chrizelda
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
05 Jan 2018, 10:41Good day Chrizelda Nel
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We investigating your concerns with our Price Lock department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply05 Jan 2018, 10:41
Official
Good day Chrizelda Nel
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We investigating your concerns with our Price Lock department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,