1 reviews | Active since Nov 2017
Wrong billing amount
Good Day,
To date I have not received any response as to why my monthly premium increased from 670 TO 800 for this month. I received an email that my " pricelock " will expire this month. I am assuming that could be the reason for the increase, however after multiple calls, I WAS TOLD THAT I AM STILL ON PRICELOCK, I CURRENTLY HAVE 21MONTHS REMAINING... AND THAT I RECEIVED THE EMAIL IN ERROR....
SO CAN SOMEONE EXPLAIN ...WHY THE HELL IS THERE AN INCREASE.
YOU CAN'T BE ON A FIXED TERM AND HAVE AN INCREASE.... IT DEFEATS THE PURPOSE..
I ACTUALLY THINK ALL THE PEOPLE I SPOKE TO DONT KNOW HOW TO CHECK...
RESOLVE THIS MATTER... BEFORE 25TH
YOUR SERVICES ARE PATHETIC!!!!
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
I am writing to apologize for the recent issue you experienced with your Price Lock complaint. We understand the frustration and inconvenience this caused, and we appreciate your patience.
We are pleased to inform you that we have activated the new Price Lock on your account. Your next payment will be R690.00, due on 25 November.
Additionally, please note that your decoder insurance is still active. If you wish to cancel this service, please contact our dedicated team at:
Phone: ***
Email: ***
Thank you for bringing this matter to our attention. We value your loyalty and look forward to continuing to provide you with excellent service.
Best regards,
DStv: Hello Peter Team
Best regards,
I am writing to apologize for the recent issue you experienced with your Price Lock complaint. We understand the frustration and inconvenience this caused, and we appreciate your patience.
We are pleased to inform you that we have activated the new Price Lock on your account. Your next payment will be R690.00, due on 25 November.
Additionally, please note that your decoder insurance is still active. If you wish to cancel this service, please contact our dedicated team at:
Phone: ***
Email: ***
Thank you for bringing this matter to our attention. We value your loyalty and look forward to continuing to provide you with excellent service.
Best regards,
DStv: Hello Peter Team
Best regards,