BM
Boitumelo M
1 reviews | Active since Jul 2016
21 Sept 2017, 11:40
Wrong billing again
Like see my previous report for the introduction. My account was sorted 2 days ago showing an amount of R633 to paid on 25 September. I was going to pay R874 anyway because of the way you ***** up accounts. Today I check on it again, the balance outstanding is now a whopping R1507,61. I'm sick and tired of this, can your Financial Manager give me a call, I have a word with him/her. Next thing I will be cut off this weekend on a paid up account.
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Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
21 Sept 2017, 12:42Dear Boitumelo
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply21 Sept 2017, 12:42
Official
Dear Boitumelo
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
21 Sept 2017, 14:48Good day Boitumelo
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Reference is made to our telephonic conversation in regards to your billing concerns, we confirm that the amount due on your account is R874.00.
This amount is for period 26 September 2017 to the 25 October 2017 on the DStv Premium Package.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply21 Sept 2017, 14:48
Official
Good day Boitumelo
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Reference is made to our telephonic conversation in regards to your billing concerns, we confirm that the amount due on your account is R874.00.
This amount is for period 26 September 2017 to the 25 October 2017 on the DStv Premium Package.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Kind regards
Rupert
Best regards,
BM
Boitumelo M's updateReviewer Update
21 Sept 2017, 19:34I went online on the account and it's still showing the R 1 507,61 as outstanding.
BM
Boitumelo M's update21 Sept 2017, 19:34
Reviewer Update
I went online on the account and it's still showing the R 1 507,61 as outstanding.