CK
CELESTE K
1 reviews | Active since Apr 2014
30 Apr 2015, 06:13
Wrong Billing
I called the contact centre to downgrade my service from premium to extra. The consultant told me that I would only be debited R505 this month (subscription for extra and extra view). I woke up this morning to see you debited me R779!!! Since Friday last week, we have not had all the channels which indicates that our service has been downgraded. WHY AM I STILL PAYING FOR PREMIUM? This is ridiculous!! I want my money back. Smart Card: ***.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
01 May 2015, 09:34Hello celeste14725,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Our records indicate that you have received Call Centre assistance on the 30 April 2015 by one of our agents, it could be when you have contacted us for downgrade of service, your debit order was already submitted to the bank and it was to late.
If you require further assistance in this regard, please inform us by return e-mail.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Our records indicate that you have received Call Centre assistance on the 30 April 2015 by one of our agents, it could be when you have contacted us for downgrade of service, your debit order was already submitted to the bank and it was to late.
If you require further assistance in this regard, please inform us by return e-mail.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply01 May 2015, 09:34
Official
Hello celeste14725,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Our records indicate that you have received Call Centre assistance on the 30 April 2015 by one of our agents, it could be when you have contacted us for downgrade of service, your debit order was already submitted to the bank and it was to late.
If you require further assistance in this regard, please inform us by return e-mail.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Our records indicate that you have received Call Centre assistance on the 30 April 2015 by one of our agents, it could be when you have contacted us for downgrade of service, your debit order was already submitted to the bank and it was to late.
If you require further assistance in this regard, please inform us by return e-mail.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,