KM
Khotso M
1 reviews | Active since Jul 2022
17 Oct 2023, 08:57
WRONG BILLING
My subscription keep on increasing on monthly basis without any reason whatsoever. I'm completely annoyed by the way they handle matters. You'll call in and get this info, when you do a follow-up you'll get someone different with a different from the first one. It feels like everyone that's working at their call centre doesn't know what they talking about.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
17 Oct 2023, 09:00Hi Khutso,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply17 Oct 2023, 09:00
Official
Hi Khutso,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
KM
Khotso M's updateReviewer Update
19 Oct 2023, 04:22I have been waiting for a response from your team, but guess what? my account has been suspended. When is this matter wrongfully billing customers is going to end. My subscription has moved from R749 to R950. Can this matter be resolved already because I've been been trying to get assistance from your team it's been almost a month. CAN YOU KINDLY TAKE CARE OF YOUR CUSTOMERS PLEASE.
KM
Khotso M's update19 Oct 2023, 04:22
Reviewer Update
I have been waiting for a response from your team, but guess what? my account has been suspended. When is this matter wrongfully billing customers is going to end. My subscription has moved from R749 to R950. Can this matter be resolved already because I've been been trying to get assistance from your team it's been almost a month. CAN YOU KINDLY TAKE CARE OF YOUR CUSTOMERS PLEASE.