Wrong billing

My name is Benjamin Tau, I have been having a problem with DSTV billing since from last year and they seem not to fix the problem, every month I receive the wrong billing. I am on Access package and my due amount was R79 on the first of July and I paid it today on the 9 the they disconnected my package and I have to pay R165 to reconnect.

It is not fair to me to have this error billing, sometimes I decided not to reconnect because I cannot afford to pay that money without explanation, the worst case is the helpless agents.

I need to pay my package today with the correct amount please.

Thanks

My number is ***