JS
Joseph S
1 reviews | Active since Feb 2016
16 Feb 2016, 08:47
Wrong Billing
Good Day,<br> <br> In the beginning of Last year I subscribed to the R799 DSTV Explora package.<br> In the first place it took time to deliver the decoder, then Multichoice started billing me the incorrect of amount of R850 which was not what I signed up for.<br> After calling the call Centre several time and going many time to the Centurion contact Centre my account was only corrected to the R799 package in December 2015 but I still didn't see they credit me for the difference of the R850 that they have been deducted all the time.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
18 Feb 2016, 15:00Hello Fidodog,
Please accept our sincere apologies for the delayed response and for level of service you received. Our intention is to always provide great customer experience at all times.
We have escalated your enquiry to our DPP [Decoder Payment Plan] department for urgent assistance.
They will provide feedback by written or telephonic correspondence as soon as possible.
Here are our touch points where you can contact for any further assistance :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Please accept our sincere apologies for the delayed response and for level of service you received. Our intention is to always provide great customer experience at all times.
We have escalated your enquiry to our DPP [Decoder Payment Plan] department for urgent assistance.
They will provide feedback by written or telephonic correspondence as soon as possible.
Here are our touch points where you can contact for any further assistance :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply18 Feb 2016, 15:00
Official
Hello Fidodog,
Please accept our sincere apologies for the delayed response and for level of service you received. Our intention is to always provide great customer experience at all times.
We have escalated your enquiry to our DPP [Decoder Payment Plan] department for urgent assistance.
They will provide feedback by written or telephonic correspondence as soon as possible.
Here are our touch points where you can contact for any further assistance :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Please accept our sincere apologies for the delayed response and for level of service you received. Our intention is to always provide great customer experience at all times.
We have escalated your enquiry to our DPP [Decoder Payment Plan] department for urgent assistance.
They will provide feedback by written or telephonic correspondence as soon as possible.
Here are our touch points where you can contact for any further assistance :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Best regards,