wrong billing

about 3/4 days ago i logged a quiry about my bill, a consultant named Refiloe called me to inform me my bill has been fixed and she gave me the next bill amount which is due by 7/04/2024. there is also an email she sent which supports this. and today 6/4/2024 i log in on my dstv app to check my bill, only to find it went up, whats going on? i also had a conversation with consultant on the live chat who also confirmed my bill is R17.67 more. whats with your service dstv? do u really think its funny to be on the complaining side daily for services

why would i be extra charged and not be informed. while i ask if there is extra charges and be told theres none.