cS
chantal S
1 reviews | Active since Jan 2017
03 Oct 2018, 07:45
wrong billing
I had a query with you last year regarding my billing and so far no one has even bother to contact me or mail me, I had the price lock package and you over billed me the first time, then you fix it to say that I have a balance of R6000.00 in my account of which I phoned the consultants every month to take my monthly fee from my balance available in my account. Now this morning I see that you want to deduct a fee R5535.00 from my debit account. firstly who gave you permissions to deduct that amount from my account and why haven't you contacted me to inform in any way what is the next steps. I told the lady last year that I will not be paying for your mistakes on your side for the ones that you had to deduct the R949.00 and only loaded the amount of R149.00 to my account. I have my rights and you must reprimands the person on your side how did that mistake. please investigate and come back to me my number ********** 223.
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chantal S's updateReviewer Update
03 Oct 2018, 07:49Worse Unprofessional billing- 29 NOVEMBER 2017 THIS WAS MY COMPLAINT LAST YEAR.
the last time i wrote a review was regarding my account billing not being accurate and now the same problem has gotten worse. how can a company so big make mistakes like this you give a credit and i have just spoken to a lady for 20 minutes on the phone. where do you think i must get the airtime and money im a single mom and then i still have to worry about all this nonsense you through at me. could someone please get this sorted and i totally refuse to pay for your system error, so dont come back to with payments on side im not signing for that game.
Official business reply
Dear Chantal Saaiman
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
29 Nov 2017, 12:25
10 months ago
Official private business reply
Dear Chantal Saaiman
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We tried to contact you to assist with your concerns without any success.
We currently investigating your concerns with our Price Lock department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
29 Nov 2017, 16:08
10 months ago
29 Nov 2017, 16:44
10 months ago
chan2105:
Im not sure if your number is ********** , when i picked up a couple of times the phones goes dead, Thank you for coming back
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chantal S's update03 Oct 2018, 07:49
Reviewer Update
Worse Unprofessional billing- 29 NOVEMBER 2017 THIS WAS MY COMPLAINT LAST YEAR.
the last time i wrote a review was regarding my account billing not being accurate and now the same problem has gotten worse. how can a company so big make mistakes like this you give a credit and i have just spoken to a lady for 20 minutes on the phone. where do you think i must get the airtime and money im a single mom and then i still have to worry about all this nonsense you through at me. could someone please get this sorted and i totally refuse to pay for your system error, so dont come back to with payments on side im not signing for that game.
Official business reply
Dear Chantal Saaiman
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
29 Nov 2017, 12:25
10 months ago
Official private business reply
Dear Chantal Saaiman
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We tried to contact you to assist with your concerns without any success.
We currently investigating your concerns with our Price Lock department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
29 Nov 2017, 16:08
10 months ago
29 Nov 2017, 16:44
10 months ago
chan2105:
Im not sure if your number is ********** , when i picked up a couple of times the phones goes dead, Thank you for coming back
Write a reply
Make reply private Publish
Public comments
cS
chantal S's updateReviewer Update
22 Oct 2018, 12:15How come no one has phoned me or even rep**** to my query, you are definitely not concern about customers relations
cS
chantal S's update22 Oct 2018, 12:15
Reviewer Update
How come no one has phoned me or even rep**** to my query, you are definitely not concern about customers relations