SM
Sibonelo M
1 reviews | Active since Aug 2015
06 Aug 2015, 11:51
Wrong billing
on the 30th July 2015 I contacted Multichoice to ask them to downgrade my subscription from compact to easy view. The consultant that I spoke to indicated that the downgrade will automatically activate on the 1st August 2015 and I will be billed R39. In my account I had more than R100, in the morning of 1st August 2015 I notice that the channels had been downgraded. To my surprise I got two smses from my bank, one showing that a R319 have been debited and in next one the money was returned as it was insufficient. On the 3rd the DSTV was disconnected and I had to R48 to reactivate easy view. Now my credit record will be *****ed and I will be penalized by my bank . email address: [Email Removed]
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Replies (1)
DStv (MultiChoice)'s replyOfficial
10 Aug 2015, 14:54Hello Sibo Khabza,
Kindly accept our sincere apologies on this regard.
It is with regret that we learn of your unpleasant experience in dealing with our agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Kindly accept our sincere apologies on this regard.
It is with regret that we learn of your unpleasant experience in dealing with our agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply10 Aug 2015, 14:54
Official
Hello Sibo Khabza,
Kindly accept our sincere apologies on this regard.
It is with regret that we learn of your unpleasant experience in dealing with our agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Kindly accept our sincere apologies on this regard.
It is with regret that we learn of your unpleasant experience in dealing with our agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Best regards,