PM
Palesa M
1 reviews | Active since Jan 2018
20 Jan 2018, 16:36
Wrong billing
Good day
I am sending this email because I am not happy with the service I have recieved.
I have a Dstv compact subscription of which I pay R365 plus R99 for showmax. In December 2017 i did not pay for my dstv therefore for disconnected around the 24th before Christmas. When I viewed my payment in the dstv app it showed that I owe R742.52 I sent a request on the love chat to ask why is the payment that much, and the agent told me it was an error so I need to pay R464. I have contacted another agent on live chat Cleo and i am informed that i am due with R327.52 and says on their system it shiws i was connected till the 30th December 2017. I dis kot have any connection at all omly the channel 100 was paying and otger channels showed an error message. So on the 20th January 2018 today I paid R415 as it showed I need to pay that amount on the system at the store. After I paid I get an sms reading
Thanks for your DStv payment. Unfortunately, you still need to pay R327.52 to reconnect. If you still have an error after you've paid, dial *120*68584# to fix it.
How is that? I would like to find out because I will not pay for a service I did not recieve because I was disconnected. FIX MY ACCOUNT I WILL NOT PAY ANY CENT MORE FOR YOUR SYSTEM ERROR. I NEED MY RECONNECTION
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
22 Jan 2018, 08:15Dear Palesa Moleke
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply22 Jan 2018, 08:15
Official
Dear Palesa Moleke
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
22 Jan 2018, 12:24Good day Palesa Moleke
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We confirm payment of R415.00 is reflecting on your account, however the amount you paid was to bring your account up to date. To reconnect your service an amount of R303.97 need to be paid for period 22 January 2018 to 19 February 2018.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply22 Jan 2018, 12:24
Official
Good day Palesa Moleke
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We confirm payment of R415.00 is reflecting on your account, however the amount you paid was to bring your account up to date. To reconnect your service an amount of R303.97 need to be paid for period 22 January 2018 to 19 February 2018.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
PM
Palesa M's updateReviewer Update
22 Jan 2018, 12:44I pay R464 monthly for dstv including showmax. In December you debited on the 15th and it was unsuccessful. I got disconnected on the 24th December.
I am told your system says I was connected till 30th, and your systems only picked up the debit ddnt go of on the 26th
Why should I pay for a service I did not recieve? Please explain to me.
PM
Palesa M's update22 Jan 2018, 12:44
Reviewer Update
I pay R464 monthly for dstv including showmax. In December you debited on the 15th and it was unsuccessful. I got disconnected on the 24th December.
I am told your system says I was connected till 30th, and your systems only picked up the debit ddnt go of on the 26th
Why should I pay for a service I did not recieve? Please explain to me.