Wrong billing

On the 28th August 2017 a DSTV consultant called me on my cell to offer me a new package deal for my Explora since my lock down contract had ended. The new deal offered would cost be R879 for premium package ( with all the other functions) and it included the decorder insurance. The debit would start on the 15th September since i had already paid my mothly fee for until 14th September. Few days after that i received an sms saying i have to make a payment immidiately on my dstv account and then a day after that my decorder got disconnected due to " non payment" . I called the DSTV call center and my decorder got reconnected and my issue was escalated,which someone was suppose to call me back within 48hours. Since then every two to three days i get disconnected for non payment and i have to call the call centre and the consultants there can not help me. The people who are suppose to rectify the mistake do not call me back which they must actually do so within 48hours of my complaint. It has been over a month now and it is frustrating having to repeat myself to different a consultant each time and knowing that they cant help me either. If the section that offered me the new deal can not deliver the product they sold me then they should say so and just terminate the whole thing without charging me the termination fee because it is them who are unable to deliver the product. I can not spend time and money two to three times every week on hold with a person who cant resolve other people's mess.