MR
Marlene R
1 reviews | Active since Oct 2012
13 Sept 2018, 20:05
Wrong advise now its my problem!!!!!
I contacted the service centre via twitter with a error on my secondary decoder (E48-32). They took me through all the steps to do a reset on my decoder. I did this and now my main decoder is giving me the same error ever since I followed their steps. My main decoder was 100% fine before they told me to follow these steps. Now their response is to take my decoders into a Multichoice for testing. This is bull ****. There was nothing wrong with my main decoder before I followed your unknowledged consultants prompts, so How will YOU be fixing this.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
14 Sept 2018, 09:16Dear Marlene
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply14 Sept 2018, 09:16
Official
Dear Marlene
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
15 Sept 2018, 13:18Good day Marlene
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please be advised that your concerns has been escalated for our senior technicians to contact you and assist with your concerns.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply15 Sept 2018, 13:18
Official
Good day Marlene
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please be advised that your concerns has been escalated for our senior technicians to contact you and assist with your concerns.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
MR
Marlene R's updateReviewer Update
17 Sept 2018, 06:50And when exactly will this senior technicians be contacting me. Because I spend over half an hour on my phone on Friday also with a result of a senior technician which will be contacting me and I am still waiting. In the meantime I have to keep paying for something I have no use for.
MR
Marlene R's update17 Sept 2018, 06:50
Reviewer Update
And when exactly will this senior technicians be contacting me. Because I spend over half an hour on my phone on Friday also with a result of a senior technician which will be contacting me and I am still waiting. In the meantime I have to keep paying for something I have no use for.