WRONG ACCOUNT WAS USED ON THE PAYMENT

AM REALLY TIRED ABOUT MULTICHOICE I HAVE BEING TRYING TO CALL THE CALL CENTRE AND I WAS TOLD TO SEND THE PROOF OF PAYMENT EVEN NOW THE PROBLEM IS NOT SOLVE AND I CAN'T AFFORD TO PAY OTHER MONEY THE WRONG ACCOUNT WAS USED. I REALLY NEED THIS PROBLEM SOLVE COURSE I LOST MY AIRTIME AND AM FRUSTRATED .