rM
rachel M
1 reviews | Active since Jun 2015
05 Jun 2015, 10:53
Wrong account payment information
On Tuesday the 2 June 2015, I dialed *120*68584* to check my account balance and got a message that i had to pay R4.50 immediately and R319.00 was due for the 02 July 2015. I dialed *** and the 083 and got the same feedback. I went to a store to pay but first asked for my balance and was told that it was R4.50. Paid R20.00 because their system doesn't take less than R20.00. On Thursday the 4 June 2015 i got a message on my decoder saying that R303.00 is payable immediately. So what i want to know is that who's fault is it that i paid R20.00? I'm very disappointed with multichoice, and when you call the call centre you don't get any solution.
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
09 Jun 2015, 06:50Hello RachelMaduna,
We would like to sincerely apologise for the delay and any inconvenience caused.
We checked your account and noticed the overdue amount was R4.50, however to have your service activated was the previous amount RR354.50. You made a payment of R350.00 and reflects on the 28 April 2015. You again made a R20.00 payment that reflects on the 2nd June 2015. To have your service activated from the 9th June 2015 until 1st July 2015 will be R353.42.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We would like to sincerely apologise for the delay and any inconvenience caused.
We checked your account and noticed the overdue amount was R4.50, however to have your service activated was the previous amount RR354.50. You made a payment of R350.00 and reflects on the 28 April 2015. You again made a R20.00 payment that reflects on the 2nd June 2015. To have your service activated from the 9th June 2015 until 1st July 2015 will be R353.42.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply09 Jun 2015, 06:50
Official
Hello RachelMaduna,
We would like to sincerely apologise for the delay and any inconvenience caused.
We checked your account and noticed the overdue amount was R4.50, however to have your service activated was the previous amount RR354.50. You made a payment of R350.00 and reflects on the 28 April 2015. You again made a R20.00 payment that reflects on the 2nd June 2015. To have your service activated from the 9th June 2015 until 1st July 2015 will be R353.42.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We would like to sincerely apologise for the delay and any inconvenience caused.
We checked your account and noticed the overdue amount was R4.50, however to have your service activated was the previous amount RR354.50. You made a payment of R350.00 and reflects on the 28 April 2015. You again made a R20.00 payment that reflects on the 2nd June 2015. To have your service activated from the 9th June 2015 until 1st July 2015 will be R353.42.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,