PF
Patrick F
1 reviews | Active since Aug 2015
17 Aug 2015, 11:50
Wrong
<br> on the 10 August 2015 i made a wrong payment to mulichoice to the amount of R10866. I phone them on the 12 August 2015 to reverse the payment. Call centre told me to sent proof of payment and ID copy to [Email Removed] This i did then on the 12 August 2015. Case nr send back to me.***. Send 2 mail on the 14 August to find out watch happening to my payment. No response. Today i phone multichoice call centre again. This time i was told to sent them certified coppys of ID, proof of payment, 3 months bank statement. Why didnt they tell me in the fisrt please. Also i must now write a letter to them explaining why they must pay me my money back.. I dont own mulichoice any money.. Why all this trouble to get my money back
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Replies (1)
DStv (MultiChoice)'s replyOfficial
26 Aug 2015, 09:55Hello PJ Fincham,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your refund was processed on the 20 August 2015 and deposited into your bank account.
Should the deposit still not reflect in your bank account please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your refund was processed on the 20 August 2015 and deposited into your bank account.
Should the deposit still not reflect in your bank account please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply26 Aug 2015, 09:55
Official
Hello PJ Fincham,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your refund was processed on the 20 August 2015 and deposited into your bank account.
Should the deposit still not reflect in your bank account please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your refund was processed on the 20 August 2015 and deposited into your bank account.
Should the deposit still not reflect in your bank account please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,